Customer Reviews

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Pets Naturally has been providing excellent customer service from the beginning, and we will continue to help families and businesses in making important decisions about their pets for years to come. Below are some of our customer, who shared about their experiences while doing business with us.

Dave E.
Dave E.
15:36 07 Jun 22
We brought our dog in to get a new life preserver. The young lady (Jo) that helped us did such a wonderful job. We are so impressed with the level of customer service and the quality of the product we purchased. I highly recommend Pets Naturally.
Eddie G.
Eddie G.
01:11 09 May 22
The best place in town to shop for natural and responsible pet supplies and food. The Dog Bakery has the best natural dog cookies and treats I have found.
Cody Hulett (Centerfire C.
Cody Hulett (Centerfire C.
00:19 27 Apr 22
Awesome store filled with quality pet goods, they carry enough of a selection that I can bring any of my dogs, from the 10 lb cavalier king charles to my 150lb Anatolian Shepherd in to get what they need.The dog bakery makes all of the puppers favorite treats that have that hand made quality you just don't see elsewhere!
Laura H.
Laura H.
22:09 09 Apr 22
My favorite place for toys and treats!
Hanna P.
Hanna P.
17:48 02 Apr 22
Ike K.
Ike K.
22:08 19 Mar 22
I thought it was excellent they had a lot of goodies for our dog
ryan F.
ryan F.
22:39 17 Mar 22
Got this awesome cake made for my little buddies birthday. What a wonderful place to get special things for your dog. Thanks friends!
Stephen V.
Stephen V.
06:58 16 Mar 22
Wendi L.
Wendi L.
21:18 01 Mar 22
Dan B
Dan B
15:37 28 Feb 22
Great place, with friendly staff to help you find what you need.
Allie H.
Allie H.
22:53 25 Feb 22
Best pet store in Traverse City. My dog adores the dog bakery treats and they have so many brands I can't find anywhere in-store. Go support this place they have the best products with your pets in mind.
Jecca O.
Jecca O.
22:33 24 Feb 22
This is a great pet store! The staff are helpful and friendly! A must go to!
Ryan B.
Ryan B.
22:06 22 Feb 22
Bethany K.
Bethany K.
19:30 21 Feb 22
Pets Naturally is wonderful! We love bringing our Aussie here and always trust that they have safe and healthy options for her.
Luke T.
Luke T.
22:10 15 Feb 22
Marianne M.
Marianne M.
02:05 03 Feb 22
We love Pets Naturally! So does our golden, Paxton❤️Very clean store, huge selection of pet toys as well as a great selection of natural food and treats.The pet wash station is great as well.Very clean and easy to use.
Cathy W.
Cathy W.
00:23 02 Feb 22
Brandon B.
Brandon B.
18:38 16 Jan 22
Tom W.
Tom W.
19:50 12 Jan 22
VERY clean store! Pets welcome. Great staff! Knowledgeable and able to make good suggestions. They have a bulk area for homemade pet treats. Ingredients listed. Pet beds, toys and grooming equipment. Huge selection of dry and refrigerated dog food. A small section for cats. Great store!
Holly K.
Holly K.
02:23 12 Jan 22
Sir W.
Sir W.
21:09 08 Jan 22
Lemmy Killmaster thanks you
Scott B.
Scott B.
14:49 01 Jan 22
Friendly helpful service
Angel S.
Angel S.
22:58 20 Dec 21
Cindy M.
Cindy M.
20:06 20 Dec 21
Excellent customer service. I was looking for a MSU collar for my dog, so I got on their chat on their website. Received an email from Andrea showing pictures of the 2 styles along with pricing and Eta. I made my selection and was told it would be a couple of weeks. But it showed up a lot quicker than anticipated. Andrea you are awesome!!! and so is Pets Naturally!!!
Alice H
Alice H
20:49 18 Dec 21
Amber D.
Amber D.
16:56 17 Dec 21
Willie M.
Willie M.
22:51 04 Dec 21
Kerri C.
Kerri C.
20:28 29 Nov 21
Daniel D
Daniel D
15:32 10 Nov 21
Awesome place!
Diana H.
Diana H.
01:15 09 Nov 21
Christina B
Christina B
23:50 31 Oct 21
Richard D.
Richard D.
14:17 28 Oct 21
This is a great place for cats and dog owners They have nothing for bunnies though
jeannine H.
jeannine H.
12:42 22 Oct 21
Great place for local dog treats. Ms. Rosie loves thier treats
Dan G.
Dan G.
02:08 21 Oct 21
Erin J.
Erin J.
20:18 08 Oct 21
Jeff W.
Jeff W.
18:37 03 Oct 21
Great place to shop for your pets. Big selection.
David C.
David C.
02:53 14 Sep 21
Great CBD treats!
J A.
J A.
19:09 12 Sep 21
Robin M.
Robin M.
13:15 08 Sep 21
Great bakery mail orders also
s&d T.
s&d T.
17:14 01 Sep 21
Smart and kind girls. Very clean
Albert B.
Albert B.
17:00 31 Aug 21
This is probably the best pet supply store I've ever been in. And I say that after having driven all around the country this past year with two dogs. Hands down the best.
James H.
James H.
16:21 09 Aug 21
Colette D.
Colette D.
15:06 09 Aug 21
Jayson Van D.
Jayson Van D.
02:18 27 Jul 21
I really enjoyed this place. The people are really motivated to help people. The overall experience was great!
Steven D.
Steven D.
23:55 25 Jul 21
Dorothy M.
Dorothy M.
12:03 24 Jul 21
Highest quality commercial pet foods available in town. Nice assortment of toys and accessories. Locally made treats. Excellent service. Local delivery available.

Our Awards & Accolades

MI 50 Companies to watch
Best of MichBusiness 2020 Winner
MI 50 Companies to watch
Red Hot Best 2020 Winner
Top 10 Finalist 2019